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Coronavirus COVID-19 Information from Hawai‘i Care Choices

Updated: May 13, 2020

Due to rapidly changing situations with the Coronavirus (COVID-19) we are taking precautionary measures to maintain the safety of our patients, visitors, volunteers, and staff. Please check back regularly for the latest updates on how we are responding to the virus.


Home Made Cloth Face Masks

We need your help. Many of our staff, volunteers, and family members of patients are asking for masks to help prevent the spread of COVID-19. We don't have enough masks to keep up with the requests. If you have or are able to make masks we would be most appreciative of your contribution. This PDF will provide a sewing pattern and care instructions for cloth face masks.


Also, if you have any medical grade face masks we would greatly appreciate your contribution as the supply chain in getting these for our medical providers is greatly constrained.


You may drop off your donations at 1011 Waianuenue Ave in Hilo. Our administrative offices are closed, but we do have a person that is able to accept drop-off masks between 8:30 am - 4:00 pm Monday-Friday.


Coronavirus (COVID-19): Keys to Care for Most Hospice Families

Effective: Sunday, March 8, 2020

Please take a few minutes to watch this video so you can help ensure the safe care of yourself, your family and loved ones, and for anybody who is visiting your household. Click here to view the video.


Administrative Office

Effective: Friday, March 20, 2020 - Until further notice

While we are still here to serve you and your loved ones during the COVID-19 (Coronavirus) epidemic, we have made the decision to close our administrative offices at 1011 Waianuenue Ave in Hilo. Our administrative team will still provide uninterrupted service as we begin working from home. You can reach us by phone at 808-969-1733. Mahalo nui loa.




Pōhai Mālama Care Center

Effective: Sunday, March 8, 2020 - Until further notice

Updated: April 8, 2020

While Coronavirus (COVID-19) has not yet impacted our community, we are taking proactive steps to reduce its ability to spread. We are taking precautionary measures to maintain the safety of our patients, visitors, volunteers, and staff. We have put the following restrictions in place for everyone entering Pōhai Mālama. Please allow extra time if you are coming to visit a loved one. You can view a brief video of the screening processes in place at Pōhai Mālama below. Mahalo for your kokua.




COVID-19 Visitors Access and Movement in Pohai Malama. Preventing Infection. Protecting Patients and Staff. Who: Visitors to Pohai Malama. What: In response to rapidly changing developments new visitation guidelines are in effect. Facility Entry Guidelines. Visiting hours are daily 8:00 a.m. through 8:00 p.m. Visits outside of these hours may be considered on a case-by-case basis. Two designated visitors per patient. All visitors must have a face mask on at all times while on facility campus. Only one visitor will be allowed to stay overnight with the patient. All visitors will complete a COVID-19 questionnaire and temperature check prior to entering the facility. A day pass sticker will be given to visitors after completing questionnaire and temperature check if the visitor does not present a risk for COVID-19. All visitors must have a visible day pass sticker on person at all times. Visitors without a day pass will be asked to complete the COVID-19 questionnaire or be asked to leave the facility. Anyone showing signs of illness is encouraged to stay home and entrance will not be granted at main facility door. Children under 12 years of age must be accompanied by an adult at all times. Visitors who have traveled anywhere off-island on or after April 1, 2020 will not be granted entry into the facility until after completion of a self-quaranting period of no less than 14 days starting from the date of arrival on the island. When: Effective Sunday, March 8, 2020 at 6:00 p.m. until further notice. Last updated Wednesday, 04/08/2020, changes go into effect Friday, 04/10/2020. Why: Hawai'i Care Choices is implementing its COVID-19 Emergency Management Plan to protect you, our patients, and our staff. Mahalo. Thank you for your cooperation and understanding. Updated 05/11/2020.
COVID-19 Visitor Access and Movement in Pohai Malama



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